Contact Pixella support

Pixella is an online AI studio for images and videos. Improve a photo, bring an idea to life in a few minutes or make a video for a one-off task with 40+ image and 60+ video models and 74 ready-made templates in Pixella Studio.

Anyone who wants a good result without complex software: people improving a photo, trying an idea quickly or making a video for an event, as well as small businesses, online stores, agencies, real estate and travel agents, creators and marketing teams.

Nano Banana Pro, GPT Image 2, Seedream 5.0, Flux 2.0, Kling 3.0, Veo 3.1, Sora 2, Seedance 2.0 and many more, all in one place. Full answer in the Help Center

Yes, including ads, product pages, social media and client projects. You need the rights to anything you upload. Using your content

Yes. Pixella runs in any modern browser on a computer, tablet or phone.

Open Create Image, describe the picture, choose a model and an aspect ratio, and press Generate.

Open Create Video, upload the photo, add a short prompt and press Generate. For a ready-made effect, pick a template in Apps.

Apps are 74 ready-made templates such as Freeze and Rewind or Glam Product Ad. The prompt and settings are already set, so you only add a photo or a line of text.

Yes. Open the result in your Library. Describe a change to an image with a model that accepts a reference image, such as Nano Banana Pro or FLUX Kontext, or run it through Upscale, Resize and Background remover. Change a video with Kling O3 Video Edit or sharpen it with Topaz Upscale Video.

Yes. Start several prompts one after another: each generation runs on its own and doesn't interrupt the others.

Images usually take 30–45 seconds in high quality. Videos take from 60 seconds for a 5-second clip to 5 minutes for a high-resolution video with audio. Finished results appear in your Library even if you leave the page.

You can reach our support team through the Contact Us form or by emailing support@pixella.ai. We typically respond within 10 minutes.

Go to My account > Settings and open the Account tab. Remove the previous email, enter the new one and press Change email.

If you're unsure which email you used to log in, try these steps: verify that you entered the email correctly if you see an "Account not found" error; search your inbox for "Pixella" to find the welcome email sent when you signed up; or, if you registered using Google, try selecting "Continue with Google" to log in.

Go to My account > Settings, open the Account tab, scroll down and press Delete account. You can also contact our support team via the Contact Us form or at support@pixella.ai.

Yes, you can use your account on multiple devices. Simply log in on each device to access and manage your files as usual.

Each premium access is designed for individual use. For team collaboration, we recommend that each team member has their own account.

Premium access gives you credits to create images and videos in Pixella Studio with any model or template, and your results come without a watermark. Current plans are on the Pricing page.

Credits are how Pixella counts generations. To top up, tap your balance number in Pixella Studio and choose Get more credits.

Files you've downloaded to your device are yours to keep. Without active premium access you can't create new images and videos or open results stored in your Pixella account, still you can download and access your files after the expiration of the plan.

You can cancel your premium access through your account settings or by contacting support. To cancel yourself, go to Left Menu > Settings > Cancel Plan. If you encounter any issues, contact us via the form or email, and we'll help you immediately.

Please contact our support team, and we'll provide them to you promptly.

We accept major credit cards and debit cards through our secure payment processor.

Yes. Pixella is built with robust security measures to protect users and their data: we follow GDPR standards to ensure your data is handled responsibly and only with your consent; all files are protected with SSL encryption during upload and processing to prevent unauthorized access; your data is secured with server-side encryption, making it unreadable to unauthorized parties; we use Advanced Encryption Standard (AES-256) so only authorized parties can access your data; authentication is handled via Google OAuth2 and JWT; role-based access control manages resource access; and we protect our infrastructure with firewalls and DDoS protection.

Yes, your payment information is fully secure. All payments are processed through trusted third-party payment gateways that specialize in secure transactions. These providers adhere to strict industry standards to protect your financial information.

Refresh the page and open the result from your Library. If it still doesn't work, send us the template or model name, the time and a screenshot through the form above.